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Terms & Conditions

Terms & Conditions for Long John Silver

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Last Updated: 24 June 2026

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Welcome to Long John Silver. These Terms & Conditions govern your use of our website and the purchase of handmade silver jewellery from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website.

 

1. About Us

Long John Silver

Email: john@longjohnsilver29.co.uk

Telephone: 07519 178 231

Address: 4 Elley Green, Corsham, Wiltshire. SN13 9TX

Throughout these Terms & Conditions, "we", "us", and "our" refer to Long John Silver, and "you" refers to the customer or website user.

 

2. Eligibility

By placing an order through our website, you confirm that:

  • You are at least 18 years of age.

  • You are legally capable of entering into binding contracts.

  • The information you provide is accurate and complete.

 

3. Products

We specialise in handmade sterling silver jewellery.

Due to the handcrafted nature of our products:

  • Individual items may vary slightly in appearance.

  • Colours, textures, finishes, and dimensions may differ slightly from website photographs.

  • Product images are provided for illustrative purposes only.

We make every effort to display products accurately but cannot guarantee that your device's display will perfectly represent the product.

 

4. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This acknowledgement does not constitute acceptance of your order.

A contract between you and Long John Silver is formed only when we dispatch your order.

We reserve the right to refuse or cancel an order where:

  • Payment has not been authorised.

  • Pricing errors have occurred.

  • Products are unavailable.

  • Fraudulent activity is suspected.

  • We believe the order breaches these Terms & Conditions.

 

5. Pricing

All prices are displayed in Pounds Sterling (£).

Prices may be shown:

  • Inclusive of VAT where applicable; or

  • Exclusive of VAT if legally permitted.

Delivery charges are shown separately during checkout.

We reserve the right to amend prices at any time, but changes will not affect orders already accepted.

 

6. Payment

Payment must be received in full before goods are dispatched.

We may accept payment via:

  • Debit cards

  • Credit cards

  • PayPal

  • Other payment methods displayed at checkout

All payments are processed securely through authorised payment service providers.

 

7. Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

  • Postal services

  • Couriers

  • Customs procedures

  • Severe weather

  • Events beyond our reasonable control

Risk in the goods passes to you upon delivery.

Ownership of the goods transfers only when full payment has been received.

 

8. International Orders

Customers ordering from outside the United Kingdom are responsible for:

  • Import duties

  • Customs charges

  • Local taxes

  • Any additional fees imposed by local authorities

We recommend checking local import regulations before placing an order.

 

9. Returns and Refunds

Returns and refunds are governed by our separate Returns & Refunds Policy.

Nothing within these Terms & Conditions affects your statutory rights under UK consumer protection legislation.

 

10. Personalised and Custom-Made Jewellery

Custom-made, engraved, resized, or personalised jewellery is created specifically for you.

Unless faulty, such items:

  • Cannot be cancelled after production has commenced.

  • Are not eligible for return or refund due to a change of mind.

This does not affect your legal rights where goods are faulty or not as described.

 

11. Product Care

To maintain the appearance and longevity of your jewellery, we recommend:

  • Storing items in a dry environment.

  • Avoiding contact with perfumes, chemicals, and cleaning products.

  • Removing jewellery before swimming, bathing, or exercising.

  • Cleaning silver jewellery using appropriate silver-cleaning materials.

Natural tarnishing of silver over time is not considered a manufacturing defect.

 

12. Intellectual Property

All content on this website, including:

  • Logos

  • Product descriptions

  • Images

  • Photography

  • Graphics

  • Website design

  • Text content

is owned by or licensed to Long John Silver and is protected by copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or exploit any website content without our prior written permission.

 

13. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorised access to our systems.

  • Interfere with website security or functionality.

  • Upload harmful software or malicious code.

  • Use automated systems to scrape or collect data from the website.

We reserve the right to restrict access to users who breach these Terms & Conditions.

 

14. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Breach of statutory consumer rights.

 

Subject to the above, Long John Silver shall not be liable for:

  • Indirect or consequential losses.

  • Loss of profits.

  • Loss of business opportunities.

  • Loss of data.

 

Our total liability shall not exceed the amount paid for the relevant product.

 

15. Force Majeure

We shall not be liable for delays or failure to perform obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Industrial disputes

  • Government restrictions

  • Supply chain disruptions

  • Telecommunications failures

 

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, process, and protect your personal information.

 

17. Complaints

If you have a complaint regarding a product or service, please contact us using the details provided below.

We will make every reasonable effort to resolve complaints fairly and promptly.

 

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of United Kingdom.

Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales unless otherwise required by applicable law.

 

19. Changes to These Terms

We reserve the right to update these Terms & Conditions from time to time.

Any changes will be published on this page and will take effect immediately upon publication.

 

20. Contact Details

Long John Silver

Email: john@longjohnsilver29.co.uk

Telephone: 07519 178 231

Address: 4 Elley Green, Corsham, Wiltshire. SN13 9TX

 

For any questions regarding these Terms & Conditions, please contact us before placing an order.

 

Long John Silver is committed to providing quality handmade silver jewellery, excellent customer service, and a secure online shopping experience for all customers.

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